One of the best examples of courage is the man who asks to hear what he doesn’t want to hear. While it’s human nature to fear or dread bad news, the wisest among us will frequently ask for it. Why? Because winners change what losers want to leave the same.

Change starts by asking or investigating what’s wrong. This quest begins the assessment stage of programmatic transformations in reliability. Assessments are also referred to as audits, surveys, benchmarking and gap analysis. It can’t stop there. The next step is equally difficult and perhaps moves you out of your comfort zone. You must accept or acknowledge what is wrong. Many people instinctively want to play defense. You’ve seen how they respond during a substance-abuse intervention. Denial may even lead to lashing out at others to shift focus. Tunnel vision and denial impair real progress.

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