People resist change not because they love the status quo but because they fear the uncertainty of what lies ahead. Yet, without change we are destined to repeat the past. After all, machines that are operated and repaired the same way will tend to wear out and fail the same way. And, for most organizations, what’s needed is not the tweaking of existing practices but rather throwing them out and starting over. Like people, organizations struggle through the transition period (denial-anger-bargaining-depression-acceptance). We all have vivid memories of change–even small things like the seatbelt law can cramp our style.

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