Like people, organizations have their defining moments– points in time when old notions and business paradigms must be cast aside. Indeed, as we cross into the new millenium, such transformations are permeating nearly all business sectors.

Fortunately most industries and organizations will survive beautifully, but not without radical change. Just as people will often “wait until a heart attack” to face harsh life-style realities, so too companies may attempt to postpone the inevitable. And, when it occurs, the heart attack or crisis becomes a blessing of sorts. Critical motivation is achieved, compelling enough to put aside ritual practices and dogged resistance.

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